We try our best to get your orders out immediately but please allow up to 1-3 days for processing and 3-5 business days for delivery (based on distance). Processing & shipping time estimates do not account for public holidays or non-business. Business days are Monday - Friday. Shipping costs may increase depending on weight, volume & postal code. Packages will be shipped in the order they received.

INTERNATIONAL SHIPPING

International shipping rates vary based on package weight and distance. Please allow up to 1-5 days for processing and 5 - 30 business days for delivery, depending on your location. Customs & Import fees may apply to some international orders. These fees fluctuate by country and by order value and we have no influence or control over them. The customer is responsible for all customs and/or import fees. By law, we cannot lower the invoice value or send the order as gift.

INCORRECT SHIPPING INFORMATION

Please provide us with the correct mailing address and email address during checkout for a smooth processing time. You can provide us with your phone number to receive text messages on update with your order. 

We are not responsible for packaging delivered incorrectly or lost due to incorrect shipping information provided by the customer at the time the order is placed.

If package is returned due to an incorrect shipping address provided by you (the customer), the customer will be responsible for the re-delivery cost.

We are not responsible for lost or stolen packages CONFIRMED TO BE DELIVERED to your address by the courier after they leave our warehouse.

ORDER CANCELLATION & CHANGES

Please contact us immediately via email (aesthetic.joo@gmail.com) OR text us at +60138108719 if you need your order to change or cancelled. Do provide us your order number and we will check it for you. 

ORDER TRACKING

You'll receive a shipping confirmation as soon as your order has been processed. Please allow up to 24 hours for the tracking number to become active/updated.

RETURNS & EXCHANGE POLICY

We truly hope you are 100% happy with our products!

Due to hygiene purpose, products are not eligible for refund/exchange.

If any defect, you must notify us WITHIN 48 HOURS after receiving our products. Original shipping charges are non - refundable.

Please email us as aesthethic.joo@gmail.com on inquiries. Please make sure to include your order number on the subject for faster services.